Featured Speakers :

Michael Brown
AVP Process Improvements Service Quality
TD Canada Trust
Brian Chan
Director, Finance Transformation
Deloitte Canada
 Mark Cohen
Mark Cohen
Senior Vice-President – Wholesale Banking & Treasury Shared Services
 Melanie Kerr
Melanie Kerr
Director of Human Resources Shared Services Center
KPMG in Canada
 Nick Markou
Nick Markou
Senior Director - Shared Services - Finance, Client Services and Capital Process
Jerri-Lynn Misiak
Executive Director - HR Shared Services
Alberta Health Services
 Nadia Vattovaz
Nadia Vattovaz
Former VP Finance, Shared Services & Systems
Canadian Tire
Alison Verkade
Director, Shared Service HR
McGill University
 Grace Walker
Grace Walker
SVP, Corporate, RBB & Wealth Finance Shared Services

Shared Services & Outsourcing Summit Canada

Discover and Master World-Class Shared Services Solutions to Boost Organizational Performance, Efficiency and Agility

As the only Shared Services Event in the country, we offer shared services leaders across all functions and maturity levels unparalleled access to the latest leading-edge tools and strategies for leveraging shared services to maximize employee productivity, enable increased agility, drive innovation and significantly reduce operational costs with shared services. This year, program highlights will include:

  • 3 Workshops to equip you with the skills and know-how necessary to leverage hybrid models, world-class process optimization strategies and powerful governance frameworks to increase both the efficiency and quality of services delivered
  • 2 Group Intelligence Sessions that will incorporate both a short case study presentation and small group discussion to uncover real-world insights on how to set up performance metrics and talent management programs to drive both operational performance and customer satisfaction
  • 5+ hours of built in session-based networking in addition to 12+ hours of in-depth, real world-based learnings to ensure you walk away with the skills and knowledge you need to take the next step in your shared services journey

With new and emerging challenges such as increased global competition, plummeting oil prices and an aging population threatening to undermine future economic growth,  it’s no longer “business as usual” for Canada-based companies and organizations. Which is why you don’t want to miss out on this rare opportunity to take home break-through insights on how to launch and optimize shared services to ensure your organization thrives in these uncertain times.

Featured Downloads

2015 Annual State of the Shared Services Industry Report

2015 Annual State of the Shared Services Industry Report

The 2015 State of the Shared Services Industry report provides an insightful look at how shared services operations around the world are reacting to challenges - namely process optimization, digital transformation, data analytics, automation & new and evolving skill sets - and the opportunities presented by these trends. We've canvassed our global SSON practitioner community and documented responses from 450+ Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS for insight into their own practices.

If you prefer to receive this report via email contact Dionne.MariaVaz@iqpc.com with the subject line '2015 Annual State of the Shared Services Industry Report'


Canada's Workforce Ranks in the Top 10 in the World & What That Means for You

Nova Scotia attracts more investment than any other state or province in North America. Here's why: Find out why Manulife, a leading financial services group with principal operations in Asia, Canada and the United States, chose to expand its operations in Halifax (more).

From Denial to Exploration: Gaining Employee Commitment to a New Vision

From Denial to Exploration: Gaining Employee Commitment to a New Vision

In order to enact change, leaders must engage and enable the entire organization, which can only be done with frequent and timely communication. Further, messages must be clear, credible and heartfelt about the direction of the change. Read on to learn more insight from Vinh Lien, Director of Finance & Accounting at Maple Leaf, on setting a successful change management initiative in action.

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SSON members save an EXTRA 10% on advertised prices! Not yet a member? Find out more about SSON membership packages.

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